The most convenient way to reload your own or someone else's prepaid cellphone.
Postpaid subscribers may still enjoy the convenience of Citibank Reload by reloading another prepaid account.
You can also avail of automatic loading, a feature that allows you to schedule loading every month.
Load
Amount
Load
Expiration
P100 (for Globe and Sun)
15 days
P115 (for Smart)
12 days
P300
60 days
P500
60 days
P1000
60 days
To load instantly with Citibank Reload, follow these simple steps:
Enroll in Citibank Reload
Call our 24-Hour CitiPhone at the
following
numbers:
995-9999
(Metro Manila)
234-9999
(Metro Cebu)
1-800-10-9959999
(Toll-Free from Other Provinces through PLDT)
+63 (2) 995-9999
(From Abroad)
a.
Press 9.
b.
Wait for a
CitiPhone Officer to assist
you.
After completing
your call, wait for a text message from Citibank
confirming your Reload enrollment. Your
system-generated Reload ID will also be sent via
text. Your Reload ID is case sensitive.
Reload Your Own
Phone*
For prepaid
subscribers: Text: CITILOAD<space><Reload
amount><space><Reload
ID>
Send to 2201 for
Globe and Sun, or 350 for Smart. Reload amounts for Globe and Sun are at P100, P300, P500 or P1,000. For Smart, reload amounts are at P115, P300, P500 or P1,000.
Wait for a text
message confirming your
reload.
Example:
Reload Another Party's
Phone*
For prepaid and
postpaid** subscribers: Text: CITILOAD<space><Reload
amount><space><Reload
ID><space><recipient’s cellphone
number>
Send 2201 for
Globe and Sun, or 350 for Smart. Reload amounts for Globe and Sun are at P100, P300, P500 or P1,000. For Smart, reload amounts are at P115, P300, P500 or P1,000.
Wait for a text
message confirming that your Reload ID has been
changed.
Example:
Text
CITI to 2201 for Globe and Sun, or 350 for Smart for
more details
*Each SMS or text
message that you send will be charged P2.50.
**Postpaid subscribers may enroll
in Citibank Reload to load any prepaid
account. *** Reload available within the same network only.
